Terms & Conditions
Note: Operation of Whirlpool WStore: Whirlpool has given permission to Ultron E-Commerce Private Limited (“Ultron”) for maintaining, managing and usage of the W-Store for E-Commerce activity for Whirlpool products only.
The Terms and conditions mentioned below shall be binding on the User/Customer using this website for online purchase of products or otherwise. The user agrees to have read the Terms and conditions and be bound by the same. Accessing, browsing or otherwise using the site indicates your agreement to all the terms and conditions mentioned herein below.
Ultron E-Commerce Private Limited (“Ultron”), a preferred online Trade Partner of Whirlpool India Limited ("Whirlpool"), provides you this Whirlpool WStore services subject to the notices, terms, and conditions set forth in these terms (the "Agreement"). In addition, when User/Customer uses any Whirlpool WStore service, User/Customer may be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. Ultron reserves the right to change the services provided through the Whirlpool WStore and/or these terms and conditions at any time. Ultron retains the right to deny access to anyone who we believe has violated any terms of this Agreement. Only majors shall be entitled to use the service of this WStore for purchasing of products for personal, family or household use.
Ultron shall solely be responsible for fulfillment of all the orders placed through this Whirlpool WStore including but not limited to invoicing, receipt of payment and delivery of the products to the customers. In no event shall Whirlpool, its affiliates, directors, officers, agents, consultants or employees ("Representatives") be liable for any purchases made through this W-Store.
2. Information provided by the users:
- The Users shall provide accurate information required for processing of order. Ultron shall not be liable for any wrong, fraudulent information furnished by the users. Orders shall be processed subject to accurate information provided by the Users. The credit card information provided by the User shall be correct and accurate. The credit card shall lawfully be held by the User and any fraudulent use of the credit card is a punishable offence under Laws of India.
- Ultron may require some additional information for processing of order. In case any additional information is required, Ultron shall get in touch with the User.
Information on this site is provided "as is" without warranty of any kind. Information on this Web site may contain typographical errors, technical inaccuracies or other errors and may be changed at any time without notice. Whirlpool has a policy of continuous improvement of products and reserves the right to make improvements or changes to products without notice. The actual Product may differ from the images of the product shown on the website and neither Ultron nor Whirlpool shall be responsible for any deviation or difference in the actual Product delivered and the images shown on the website.
4. Ordering & Payment
- Order: Your order shall be processed subject to your payment being processed successfully.
- Payment Mode: The Payment may be made by Credit Card, Debit card, net banking or any other online mode of payment. We do not accept any other form of payment, including without limitation, Cheques or money orders.
EMI Schemes may be available by payment through select Credit Cards.
- For your security, the billing name and address on your credit card must match that of the information you submit. If the information provided does not match, your order may be delayed in processing. We reserve the right to cancel any order that does not adhere to these criteria.
- Payment Methods, Promotions & Discounts offered, on products sold on this web page are subject to the discretion of Ultron and may be changed frequently.
- Statutory Taxes: All purchases on WStore shall be subject relevant statutory taxes.
5. Credit Card Details
Credit card information collected for the purpose of payment of Product(s) purchased at Whirlpool WStore will be stored securely using a Secure Socket Layer ("SSL") technology and the payment gateway is Payments
Card Industry Data Security Standard (PCIDSS) compliant.
We do not store any Credit card Information at our end.
Customer/User agrees, understands and confirms that the credit card details provided by Customer/User for availing of services on Whirlpool WStore will be correct and accurate and Customer/User shall not use the credit card which is un-lawfully owned or possessed by Customer/User, thus Customer/User must not pay or attempt to pay for Product(s) using fraudulent credit card information. Customer/User further agrees and undertakes to provide the correct and valid credit card details on Whirlpool WStore.
Further the said information will not be utilized or shared by Ultron with any third parties unless required for fraud verifications or by law, regulation or court order. Ultron shall not be liable for any credit card fraud. The liability for use of a card fraudulently will be on Customer/User and the onus to 'prove otherwise' shall be exclusively of Customer/User.
6. Delivery, Return, Warranty & Liability
- Delivery and Return – The products on WStore are available in select cities within India. The delivery days shall be all weekdays, with an exception to National Holidays and any other public holiday. Delivery shall be made within 10-15 business days from the time of purchase. However, depending on the billing address delivery in remote areas may take more than 15 business days. The delivery shall be made by a third party logistics partner (3PL) of Ultron and Whirlpool shall not be responsible for any delay in delivery of the Products. The Buyer/Customer specifically waives any claim pertaining to delay in delivery of Products.
- Return Policy –The damaged goods maybe returned subject to the policy of Whirlpool. (Shivani to provide return policy). Customer may return any new appliance/product purchased from WStore that is dead on arrival, arrives in damaged condition or has any major variance from the agreed specifications. Ultron reserves the right to test and inspect the appliance/product and impose a customer fee upto 15% of the product sale price and transportation cost, if the Customer misrepresents the condition of the product. Any appliance/product i.e. damaged through customer misuse has missing parts or is in an unsalable condition due to customer tampering will not be accepted for returns. Ultron will not accept return of any appliance/product more than 15 days after customers receives the shipment.
- Warranties - The Whirlpool Product warranty obligations are limited to those set forth in the printed literature included with the Products and Whirlpool shall be directly responsible for any warranty repair and claim.
- Limitations of Damages & Liability- Ultron shall not be liable to customer for any special, incidental, consequential or punitive damages, or for any claim by any third-party. Customer agrees that for any liability related to the purchase of Products, Ultron shall not be liable for any amount of damages above the amount paid by the Customer for the purchase of the product under these terms and conditions.
Ultron reserves the right to accept or cancel orders for any reason. The customer agrees not to dispute the decision made by Ultron and accept Ultron's decision regarding the cancellation. Ultron also reserves the right to cancel your order in case of:
- Problems identified by our credit and fraud avoidance department.
- Inaccuracies or errors in Product or pricing information.
- Non-availability of product ordered.
- Any other reasons beyond reasonable control of Ultron.
Ultron may also require additional verifications or information before accepting any order. Ultron will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If Customer’s order is cancelled after Customer’s has been charged, the said amount will be returned back/refunded to the same account of Customer. The amount shall reflect in Customer’s account as per its banker’s policies.
8. Typographical Errors
This website may contain any typographical error including pricing and if a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, Ultron shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Ultron shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and Customer has been charged. If Customer has already been charged for the purchase and Customer’s order is cancelled, Ultron shall issue a credit to Customer’s account with the equivalent amount.
User shall at all times fully indemnify and hold harmless Ultron and/ or Whirlpool and their officers, directors, agents, and employees, associate companies from any and all costs, losses, claims, demands, damages and liabilities ,actions including costs and reasonable attorneys' fees, made by any third party and/or penalty imposed due to and/or arising out of User's breach of the Terms & Conditions and/or User's violation of any law, rules or regulations and/or the rights of a third party and/or the infringement by User including, without limitation, intellectual property rights infringement, obscene and/or indecent postings, and on-line defamation, and/or any third party using the User's account, of any proprietary and/or other right of any person and/or entity.
10. Intellectual Property
Whirlpool is a brand owned by Whirlpool Corporation and licensed to Whirlpool of India Limited. This W-Store Website (hereinafter termed as Website) is owned by Whirlpool of India Limited (Whirlpool) and is maintained and managed by Ultron. The website is a Copyright of Whirlpool protected by Copyright Laws of India. Any unauthorized copy, imitation of the website including but not limited to unauthorized copy, imitation of the contents, material, design of the website is unlawful and is a punishable offence as per Indian Copyright Act, 1957. All material on this site is provided for lawful purposes only. None of the information on this site may be copied, distributed or transmitted in any way for commercial use without the express written consent of the owner. Users may use or download the content or material on the website for personal, non commercial use provided the contents are not altered and modified in any way. Operation of W-Sotre for Whirlpool products: Whirlpool has given permission to Ultron for maintaining and managing this website only for their e-commerce business.
11. Governing Law
This agreement and any sales hereunder shall be governed by the laws of India. The Parties to the dispute shall make all endeavors to settle their disputes amicably. If the Parties are unable to settle their dispute amicably the dispute shall be resolved as per applicable Law. The disputes shall be settled as per Laws of India and shall be subject to the Jurisdiction of Courts of Gurgaon.
Ultron makes no representations about Web sites, businesses, designers or architects accessed through this site which are not maintained, controlled or created by Ultron. Ultron does not endorse these sites and is not responsible for their content.